Shipping & Returns Policy

# Shipping & Returns Policy

## 1. Shipping Countries & Regions
We currently ship to the following major countries and regions:
- North America: United States, Canada
- Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium
- Oceania: Australia, New Zealand
- Asia: Singapore, Malaysia, Japan, South Korea
- China: Hong Kong SAR, Macau SAR, Taiwan Region

We regret that we cannot ship to other countries, remote areas, or countries with unstable logistics services.

## 2. Order Processing & Shipping Time
- All orders are processed and shipped within 1–3 business days after payment confirmation.
- Estimated delivery time:
  - United States & Europe: 10–20 business days
  - Canada, Australia, New Zealand: 12–25 business days
  - Singapore, Malaysia, Hong Kong, Macau, Taiwan: 7–14 business days
- During holidays, peak seasons, or customs inspections, slight delays of 3–5 days may occur.
- A valid tracking number will be provided once your order has shipped.

## 3. 30-Day Return & Refund Policy
We offer a **30-day return window** from the date you receive your item.

### Conditions for Returns
- Items must be **unused, undamaged, and in their original packaging**.
- Return shipping costs are the buyer’s responsibility for non-quality-related returns.
- For quality issues, wrong items, or shipping damage, we will cover the return shipping.

### Items Not Eligible for Return
- Paper talismans, amulets, and printed cultural art: non-returnable for hygienic and disposable reasons.
- Custom or engraved products.

## 4. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item:
1. Contact us within **7 days** of delivery.
2. Provide clear photos or short video proof of the issue.
3. We will send a free replacement or issue a full refund immediately.

For fragile items such as jade pendants and wooden carvings, please inspect your package upon arrival and keep photos for any shipping damage claims.

## 5. Customer Support
- Response time: within 24 hours on business days, 48 hours on weekends & holidays.
- Contact email: [1278904076@qq.com]

## 6. Important Notes
All products sold on this website are **cultural decorative artworks and jewelry**, inspired by Chinese mythology and folk culture. They are not religious items, medical devices, or therapeutic products.